Customers that find any goods to be defective whilst under warranty should in first instance contact the manufacturer for warranty support. Ask staff for manufacturers contact details. Any products not covered by a manufacturers warranty have a one year return to base warranty unless otherwise stated on the receipt or by staff members. Warranties are non-transferable. Goods must be accompanied by a valid receipt and all original contents and packaging.

Dead Pixel Policy
Due to the difficulties associated with producing LCD screens very few brands guarantee a pixel perfect (Class 1) product, and those that do charge a premium for it.

Most of the screens we sell currently adhere to the international standard, ISO 13406-2 and use class 2 panels. It is possible, although uncommon, for a Class 2 LCD screen to have a small number of faulty pixels. In these cases, this standard deems the screen as being 'not faulty'.

For an LCD monitor to be considered faulty there has to be a certain number of dead pixels:

Acceptable malfunctioning pixels by class & type per Million pixels:

2 complete pixels constantly illuminated (a white spot)

2 complete pixels not illuminated (a black spot)

5 sub pixels constantly on or off or intermittent fault. May blink or show a pixel as a base colour (Red, Blue, Green, Cyan, Magenta or yellow) or, any 2 sub pixel faults within a 5 x 5 block of pixels

Also, the faults are cumulative, so if you have 1 white spot and 1 black spot per million pixels then this counts.

Native Resolution Pixel Count Example

1024 x 768 786,432 2 or more dead pixels considered faulty

1280 x 1024 1,310,720 3 or more dead pixels considered faulty

1600 x 1200 1,920,000 3 or more dead pixels considered faulty

So, You can have a 19" LCD monitor with a low native resolution where 2 pixels would be considered faulty, but if it had a native resolution of 1600 x 1200 and therefore had many more pixels, then 2 would not be classed as faulty.

For any LCD to be classed as faulty it must meet the above requirements, primarily those of the specific manufacturer. Please contact the manufacturer directly for their current dead pixel policy.